BLOC
Community + Learning platform — Lead web developer & UX researcher on a 5-person team
The problem
Young adults who want to positively impact their communities lack a centralized way to find local resources or stay aware of issues — from food insecurity to policy changes. Over 50% of young people say they rarely connect with others in their community in person, directly reducing civic participation.
Key decisions
As lead web developer, I built the team site and drove UX research: user interviews, affinity diagramming, and two rounds of usability testing. We redesigned the “organize” feature after testing revealed it was too confusing — participants hesitated between action buttons, showing pathways weren’t immediately obvious. We focused subsequent iterations on clearer feedback and progressive disclosure.
What I learned
Heuristic evaluation and usability testing surfaced different but complementary issues — together they gave a fuller picture than either method alone. Designing for civic engagement also taught me that trust is a UX problem: users need to feel confident in information accuracy before they’ll take action.